Last Updated: October 10, 2025
At HelouMed, your privacy is a top priority. Our mission, “Care that makes a difference,” extends to how we handle your personal information. This Privacy Policy outlines what data we collect, why we collect it, and how we protect it.
By using our website (https://heloumed.com/) and purchasing our products, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services to you.
A. Information You Provide Directly
When you place an order on our website, we collect the following information required for checkout:
- First and Last Name
- Company Name (optional)
- Country / Region (e.g., Lebanon)
- Street Address, Apartment, suite, etc.
- Town / City
- Phone Number
- Email Address
B. Information We May Collect Automatically
Like most websites, we may collect certain information automatically when you visit our site. This helps us improve your user experience. This data includes:
- Usage Data: Your IP address, browser type, device information, and the pages you visit on our site.
- Cookies: Our website uses cookies to enhance functionality. Cookies are small files stored on your device that help the website remember your preferences (like items in your cart) and understand how you use the site. You can control or delete cookies through your browser settings.
2. How We Use Your Information
We are committed to using your data responsibly and only for the purposes for which it was collected.
- To Fulfill Your Orders: The primary use of your personal information is to process and ship your order to the correct address. Since payments are made on delivery, we do not collect or store any payment card information on our website.
- To Communicate With You: We use your email address and phone number to send you updates about your order, such as confirmation and shipping notifications.
- To Improve Our Services: We analyze anonymous usage data to understand how our customers use our website, allowing us to improve its functionality and the overall patient experience.
We will never sell your personal information to third parties.
3. Data Sharing and Disclosure
To run our business, we may share your information with trusted third-party service providers, but only for the purposes outlined below:
- Shipping and Delivery Services: We will share your name, address, and phone number with our delivery partners to ensure your order reaches you correctly.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights Regarding Your Data
You have rights concerning your personal information. You have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate personal data.
- Request that we delete your personal data when it is no longer necessary for us to retain it.
To exercise any of these rights, please contact us using the information below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this page periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.
- Email: Georgeshelou10@gmail.com
- Phone: 81 272 817
Disclaimer: This Privacy Policy is a template and should not be considered legal advice. It is highly recommended that you consult with a legal professional to ensure your policy is fully compliant with all applicable laws in Lebanon.
