Refund & Exchange Policy – HelouMed
Your satisfaction is important to us. Please review our policy carefully before purchasing.
1. Defective or Damaged Products
If a product arrives defective or damaged:
- Contact us within 14 days of delivery
- Provide order number and photos/videos
After confirmation, you may choose:
- Full refund to original payment method
- Replacement at no additional cost
HelouMed will cover return and replacement delivery costs for confirmed defective items.
2. Exchanges (Non-Defective Products)
We allow exchanges under the following conditions:
- Item must be unused
- In original packaging
- In resalable condition
Exchange requests must be made within 30 days of delivery.
Customers are responsible for delivery costs related to exchanges.
3. Non-Exchangeable / Non-Refundable Items
Due to hygiene and patient safety standards, the following cannot be returned or exchanged if opened or used:
- Braces
- Compression garments
- Personal care items
- Sealed medical equipment once opened
Used or damaged items caused by misuse are not eligible for refund.
4. Refund Processing
Approved refunds are processed within 7–10 business days after inspection.
Refunds are issued to the original payment method only.
5. Contact
Email: info@heloumed.com
Phone: +961 81 27 28 17
HelouMed – Operated by JNOON
Commercial Registration No. 2012737
Baabda, Lebanon. We are here to support you every step of the way.
