Privacy Policy – HelouMed
Effective Date: 25 – 2 – 2026
HelouMed (“we”, “our”, “us”) is a trading name operated by JNOON (Commercial Registration No. 2012737, registered on 12 April 2015 in Baabda, Lebanon).
This Privacy Policy explains how we collect, use, and protect your information when you use www.heloumed.com.
This policy applies to customers within Lebanon.
1. Information We Collect
We may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Order details
- Device/browser information
- IP address
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
We do not sell or rent your personal information.
3. Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
4. Data Protection
We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no online transmission is 100% secure.
5. Data Retention
We retain customer information only as long as necessary to:
- Fulfill orders
- Meet legal or accounting requirements
6. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal obligations)
7. Third-Party Services
We may use third-party services (e.g., website hosting, analytics) that process data on our behalf.
These providers are required to protect your information.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
9. Contact Us
HelouMed
Operated by JNOON
Commercial Registration No. 2012737
Baabda, Lebanon
Email: info@heloumed.com
Phone: +961 81 27 28 17
